Privacy Policy

Who we are

AzireVPN is a VPN service that is brought to you by Malwarebytes. If you have any questions regarding this privacy policy, please contact us at privacy@malwarebytes.com.

What we collect, receive and reason for doing so

In order for us to provide you the best possible experience on our website and services, we need to collect and process certain information. Some examples include the following:

• When you register an account, we collect your username, password and if you have provided an email and/or referral code.

  Reason

  Username and password are required to be able to use the service that we provide and to identify you when you want to exercise your data protection rights.

  Email is used to recover the user's account if username and/or password has been forgotten and to send out marketing and other related communications.

  Referral code is used to give the recruiter free time when the user successfully purchases a package.

  Retention period

  Username and password are stored as long as your account is active, and as long as necessary to provide you with the services. Email can be removed at anytime by signing into the user's account.

• When you contact our support team by either using our online form or directly by sending an email, we collect your email and message.

  Reason

  Email and message are used to communicate with you, for example, when you ask for support, send us questions or comments, or report a problem.

  Retention period

  The email address and the content of the messages are automatically deleted after three (3) months of inactivity.

• When you purchase one of our packages, we collect a payment identifier number from the payment provider.

  Reason

  Payment identifier number is used to track the status of the payment and to refund the transaction.

  Retention period

  The payment relationship with the user's account is automatically removed after six (6) months.

• When you want to use our WireGuard service, we collect the provided public keys.

  Reason

  Public keys are used to authenticate you with the WireGuard service.

• When a token is generated, we collect the comment, if provided.

  Reason

  Comment is an optional field used to describe the purpose of the generated token, for the user's convenience.

  Retention period

  The comment is stored as long as the associated token is active.

Your data protection rights

Our service has been designed to take users' rights with conscientiousness.

• You can request a confirmation to know if we have any information about you, and if so, to request a copy of that Personal Data.

  Under Article 15 of the GDPR, you have the right to obtain confirmation as to whether or not personal data concerning you is being processed, and, where that is the case, access to the personal data and information about the processing.

• You can request to have all your information deleted from our service.

  Under Article 17 of the GDPR, you have the right to obtain the erasure of personal data concerning you without undue delay, under certain conditions.

• You can request to have your outdated information updated.

  Under Article 16 of the GDPR, you have the right to obtain the rectification of inaccurate personal data concerning you without undue delay.

• You can request a copy of your information.

  Under Article 15 of the GDPR, you have the right to obtain a copy of the personal data undergoing processing.

• You can request to have your information exported to another company, where technically possible.

  Under Article 20 of the GDPR, you have the right to receive the personal data concerning you, which you have provided to a controller, in a structured, commonly used and machine-readable format and have the right to transmit those data to another controller without hindrance.

• You can request to restrict the usage of your information wherever possible.

  Under Article 18 of the GDPR, you have the right to obtain restriction of processing where certain conditions apply.

The user can easily rectify, remove and delete information stored by signing in to the user's account.

• Opting-in or opting-out of our mailing-list

  We provide different types of mailing-lists such as Operation Information, News and Campaigns and Account Warnings. The News and Campaigns mailing-list is opted-out by default and can be changed at any time on the manager.

• Export account information

  The user can export data that is connected to the user's account at any time by logging on to the manager.

• Account deletion

  The user can delete the account at any time by logging on to the manager. All data that is connected to the user's account is completely removed and this procedure is irreversible.

• Account information

  The user can change or delete their email, password and tokens at any time by logging on to the manager and selecting the appropriate options.

In order to exercise your data protection rights, you may contact AzireVPN's support team: support@azirevpn.com or by signing in to your account.

For your protection, we need to verify your identify before responding to your request, by verifying that the email address from which you send the request matches your email address that we have stored. We cannot provide, rectify or delete any Personal Data about you, that we store, without you signing in to your account.

In addition, you have the right to lodge a complaint with the Swedish Data Protection Authority.

How we disclose Personal Data

We will never sell your Personal Data to third parties for marketing or advertising purposes. However, in the event of a merger, acquisition, or sale of all or part of our assets, your Personal Data may be transferred to the acquiring organization as part of that transaction. In case of one of our payment providers force us to provide an email or any other identifiable Personal Data associated with the user's account, we replace the Personal Data with an anonymized information generated by our service.

International data transfers

We comply with European Economic Area (“EEA”) applicable laws to provide an adequate level of data protection and will not transfer your stored Personal Data outside of European Economic Area (“EEA”).

Links to other websites

Our website may provide the ability to connect to other websites. These websites may operate independently from us and may have their own privacy notices or policies, which we strongly suggest you review. If any linked website is not owned or controlled by us, we are not responsible for its content, any use of the website, or the privacy practices of the operator of the website. We encourage you to read the privacy policies of any website you visit to understand how your personal data may be processed.

Retention of data

We will retain your information as long as your account is active, and as long as necessary to provide you with the services or as otherwise set forth in this Policy. We will also retain and use this information as necessary for the purposes defined in this Policy and to the extent necessary to comply with our legal obligations, resolve disputes, enforce our agreements and protect AzireVPN's legal rights.

Security

We make reasonable efforts to ensure a level of security appropriate to the risk associated with the processing of Personal Data. If you have any reasons to believe that your interaction with us is no longer secure and/or has been compromised, please contact us immediately. We take such reports seriously and will work promptly to address any security concerns.

Privacy policy changes

We may update this Policy from time to time to reflect new services, changes in our Personal Data practices or relevant laws. Any changes are effective when we post the revised Privacy Policy on our website.