Frequently asked questions

General

What is a VPN?

VPN stands for Virtual Private Network, and it’s a service that helps you create a secure and encrypted connection between your device and the network. A VPN, like AzireVPN, hides your real IP address, which, similar to your home address, can give away your physical location. It does it by routing your internet traffic through a VPN server, keeping your browsing activity, identity, and location private.

Do I need a VPN?

A VPN is not a cure-all. It won’t make you completely anonymous online or stop Google and Facebook from collecting your data. It also won’t protect you from data breaches or cyber threats just on its own. However, a reliable VPN can be very useful for: Encrypting your internet traffic so your ISP or mobile provider can’t monitor your activity Hiding your IP address and masking your online identity Securing your connection on public Wi-Fi to prevent attacks Download or upload anonymously, without limit Bypassing censorship and accessing content blocked in your region Access geo-restricted content, even when traveling or living abroad So, if you value privacy and need to secure your internet connection, a VPN can be a valuable tool.

How many server locations do you have?

We currently operate 80 VPN servers across 26 locations. You can connect to any of these locations and switch between them as often as you like. Each server operates under the jurisdiction of its respective location. For details on future locations, check our Roadmap. For a complete list of current locations, their usage, and availability.

Are you planning to add more servers?

Yes, we are continuously working on expanding our network and regularly add new locations and servers. For details on future locations, check our Roadmap. Since we own and operate all our servers, the setup process can take more time compared to larger providers. But you can be sure that any new servers will meet our high privacy and performance standards. If you have a specific server location in mind, feel free to let us know by reaching out to support@azirevpn.com. We prioritize adding the most requested locations to our network.

Do you own all of your servers? How are they installed and secured?

Yes, we own all our servers. We handle the installation and management of our hardware in each location, ensuring that our servers and network equipment are physically secured in closed racks within data centers worldwide that meet our strict security standards. Our servers are equipped with quad-core Intel Xeon CPUs with AES-NI cryptographic optimizations and 12GB of RAM. They operate without physical hard drives, which enhances security by protecting user data in case of seizure. We use only open-source software to ensure consistency and transparency across our network. Servers are monitored around the clock for uptime, usage, and latency. We use multiple IP addresses for domain name resolution to distribute connections across our locations effectively. For more details on our hardware infrastructure and server connectivity.

Is AzireVPN legal to use in my country?

It’s always a good idea to check the local laws to make sure you’re in the clear. In most countries, using a VPN like AzireVPN is perfectly legal. This includes the USA, Canada and much of Europe (as long as you’re not doing anything illegal while you’re online). Some countries with strict online rules, like Iraq, Turkmenistan and North Korea, have banned VPNs, while others, like Russia and China, have heavy restrictions.

Can I use AzireVPN when traveling?

Yes, you can definitely use AzireVPN while traveling, and it’s highly recommended. A VPN helps to keep you safe on public WiFi, bypass internet restrictions, access your accounts securely, and even find the best travel deals. It’s a handy tool to ensure your online activities remain private and secure, no matter where you are.

Does AzireVPN support two-factor authentication (2FA)?

Yes, we support two-factor authentication (2FA) for added security. This extra step is optional and helps protect your account by requiring a second form of verification.

How long can I stay connected to AzireVPN?

You can stay connected to AzireVPN for as long as you like. We don’t impose any restrictions or timeouts, even if you are not actively using the connection. We encourage you to keep your connection active to ensure continuous online privacy, whether you’re on a mobile device or a computer.

Are you keeping logs or monitoring any traffic?

No, we do not keep any logs. Our strict non-logging policy means we do not record or store any information about your traffic, user activity, timestamps, IP addresses, session counts, DNS requests, or any other logs. We have disabled system logs, and the anonymity of our users is a core priority, as detailed in our Terms of Service. Additionally, our servers use Blind Operator mode to enhance security further, preventing anyone, including AzireVPN employees, from accessing or monitoring any traffic.

What if a court orders you to give up sensitive user information?

Since we do not keep logs of user activity, connection timestamps, or IP addresses, there is no sensitive information to provide that could be shared, even under court orders. Our servers are designed to ensure that no identifiable information about our users is retained. In the rare event of a court order, we would comply with the legal requirements but would have no data to hand over beyond perhaps a username, which is unlikely to be useful for them anyway.

Is there any speed, traffic or bandwidth limit?

No, we do not impose any speed, traffic, or bandwidth limits. You can enjoy unrestricted downloads and uploads at all times. We are using dedicated network links and carefully chosen providers for maximum network quality and throughput for you to get the best possible performance when connected to our VPN.

Account and setup

How do I get started with AzireVPN?

Getting started with AzireVPN is easy. Follow these steps to create an account and start using AzireVPN right away: Go to azirevpn.com and click on Get AzireVPN. You will be guided through the account registration form that will ask for you to come up with a username and a password. Using an email address is optional – remember that we will never ask you to share personal information that you’re not comfortable with. Fill in the form and click Register account. After creating the account, you will be able to choose a plan that suits you (1,3 or 12 months) and pay with a method that works the best for you. Download the app on the device of your choice from either our website, the App store or Google Play store, and log in. Open the app and connect to a location of your choice. You’re now protected and browsing securely!

Why is email address optional for creating an account?

An email address is optional when creating an AzireVPN account to give you more flexibility and privacy. While providing an email can help with account recovery and communication, we respect your choice to maintain anonymity. If you prefer not to share your email, you can still enjoy our VPN service with just a username and password.

How do I choose a username? Can I change it later?

You can choose any username you like when creating your account, but for the sake of anonymity, we recommend picking a username that can’t be traced back to your real identity. If you want a quick and anonymous username, you can use the Smash keyboard function to generate a random string of numbers and letters. You can also change your username once a week through your account settings.

What devices work with AzireVPN?

AzireVPN is compatible with a variety of devices, including smartphones, tablets, and computers. The operating systems we support are Windows, macOS, iOS, and Android. You can simply download and install the app from our website, the App Store, or Google Play Store to get started on your preferred device or devices.

How many devices can I have with one account?

You can connect up to 10 devices and have 5 active connections at a time with one AzireVPN account. This applies to any device type, operating system, or tunnel. You can choose to connect these devices to the same location using the same tunnel, port, and protocol if desired. Additionally, you can configure our service on a router, which will allow any number of devices to use the same tunnel through the router. If you need to connect more than five devices at the same time, please reach out to us to discuss a custom solution.

Can I install AzireVPN on my router?

Yes, you can install AzireVPN on your router if your router supports VPN configurations. This setup secures all devices on your network with one VPN connection. For detailed setup instructions, please check out our router configuration guide.

Features

Do you offer a kill switch?

Yes, AzireVPN includes a built-in kill switch feature. This ensures that your internet connection is securely cut off in case the VPN connection drops, keeping your data protected.

Do you support Port Forwarding?

Yes, AzireVPN supports port forwarding. This feature allows you to direct incoming internet traffic to a specific device or service on your private network, which can help to manage and access your network resources remotely, create a secure server or home network, or allow other users to connect to your public server.

Which tunnels are supported and which one should I use?

We support both WireGuard and OpenVPN tunnels. WireGuard is a newer protocol that we recommend because of its speed, robustness, and efficiency. It is less complex and generally faster than OpenVPN. WireGuard is available on Windows, Linux, some routers with OpenWrt, Android, iOS, and macOS. OpenVPN is a well-established protocol known for its strong security but can be more resource-intensive compared to WireGuard. Both tunnels offer excellent privacy and security by encrypting all your internet traffic. For the best performance and ease of use, we suggest using WireGuard.

Which proxies are supported?

We support SOCKS5 proxies, but please note that SOCKS5 is not encrypted and requires you to be connected to one of our VPN tunnels first. Authentication is not needed; you can leave the username and password fields blank. SOCKS5 proxies are useful for users who want to appear as if they are in another country within a specific application, such as a browser, BitTorrent client, or instant messenger, while staying connected to the same VPN server in a different location. This feature helps bypass geo-restrictions.

Can I send emails using the SMTP protocol on port 25?

Yes, you can send emails using the SMTP protocol, but port 25 for unencrypted outgoing SMTP traffic is blocked to prevent abuse by spammers. Port 25 UDP remains available. To send emails securely, use an encrypted mail server with TLS. Ensure the server has a domain name and a valid certificate. If you’re unsure about your provider’s configuration, consult their documentation or contact their support for guidance.

Accessing content

Can I access Hulu / Netflix / BBC iPlayer?

You can give it a try! While AzireVPN isn’t specifically tailored for accessing certain streaming platforms, it’s great for bypassing geo-restrictions. Many users have successfully accessed services like Netflix, Amazon Prime Video, and Disney+ using AzireVPN. Keep in mind that streaming services sometimes block IP addresses, but as a smaller VPN provider, you might have a better chance with us compared to larger VPNs.

Billing

What payment methods do you accept?

Available payment methods include PayPal, credit cards (VISA, MasterCard, and American Express via Stripe), and Swish, as well as various cryptocurrencies such as Bitcoin, Litecoin, Monero and more.

Can I pay with cash?

Unfortunately, we no longer offer a cash payment option. This is due to the administrative burden and the limited number of customers who used this method.

Why don’t you offer a free plan?

Offering a free plan almost always means compromising on privacy, security, or quality. Free VPN providers often generate revenue by selling their user data for advertising or other purposes. At AzireVPN, we strongly believe in providing a transparent and high-quality service. We don’t believe in sacrificing your privacy or selling your data to anyone. By keeping our service paid, we ensure that we can offer robust security features, excellent performance, and a commitment to protecting your online privacy without hidden costs or limitations.

What if I’m not happy with your service?

If you encounter any issues, please don’t hesitate to reach out to our support team at support@azirevpn.com. We are here to help you solve any issues that may arise. If you’re still not satisfied with our VPN service, we offer a 7-day money-back guarantee to make sure you’re fully happy with your choice. Find out more about refunds.

Troubleshooting

How do I enable the Kill switch?

The AzireVPN app has a built-in Kill Switch that is enabled by default and cannot be turned off. This feature ensures that your internet traffic remains protected even if the VPN connection drops or your network encounters issues. AzireVPN provides both a system-level Kill Switch and an app-level Kill Switch (Always-on functionality) for complete protection.

I have forgotten my username/password. How do I get it back?

If you’ve forgotten your username or password, here’s how you might be able to recover them: With an email address: if you used an email address when signing up, you can use the “Reset Password” option. A password recovery email will be sent to your registered email address. Without an email address: if you didn’t use an email address during signup, recovery options are limited, and we might not be able to retrieve your account information. Please note that because we maintain minimal data about our users, recovery is not always guaranteed.